ONLINE RETURNS

RETURN AND EXCHANGE POLICY

Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from lipsticklondon.com according to the below policy:

  • Lipstick London merchandise returns must be received within 14 days of receipt date.
  • Merchandise must be in saleable condition with all tags attached.
  • Merchandise must be accompanied by the return slip or packing slip.
  • Merchandise marked Final Sale on lipsticklondon.com is not returnable.
  • Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges and, if applicable, pre-paid return shipping charges.
  • Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
  • Price adjustments may be made within 7 days of shipment date.
  • Merchandise purchased from other retailers, including department stores, must be returned to the originating store and is subject to the return policy of the originating retailer. We cannot process store–bought returns at our warehouse.
  • We cannot refund items that have been damaged, stained or marked in any way including by scent such as perfumes, deodorants or cigarettes.

What if I received the wrong item?

If the item you receive is not the same as the one you ordered please contact Customer Service at help@lipsticklondon.com and we will advise you how to proceed. You must contact us within 7 days of receiving your order so that we can properly process the return.

Part of my order is missing. What should I do?

Please contact Customer Services at help@lipsticklondon.com. Have your order number and the name of the missing item at hand. You must contact us within 7 days of receiving your order for us to assist you..

RETURN INSTRUCTIONS - DOMESTIC ORDERS

To return merchandise purchased on lipsticklondon.com use one of the following options:

On the packing slip please mark the reason for return (see below for accepted reasons for return):

  • A - Faulty/Poor quality
  • B - Not as described
  • C - Fit – too big
  • D - Fit – too small
  • E - Fabric/Material
  • F - Color
  • G - Incorrect item received
  • H - Delivered too late

Send your item(s) to:

Lipstick London
1222 Ave M – Suite 603
Brooklyn, NY 11230

Option 1: Return an item using our online return center, to begin your return process click here
  • Step 1: Enter the order number and associated billing zip code.
  • Step 2: Print the return slip and return shipping label.
    • A return slip is required for each item returned. If you wish to return items from multiple orders, you will need to repeat this process for each order number.
    • A return-shipping fee of $7.95 for each shipping label used will be deducted from your refund. If you have items from multiple orders, we suggest consolidating your returns by using only one of the shipping labels and enclosing all printed return slips into the package.
  • Step 3: Prepare the return package
    • Enclose the return slip(s) in the return package with the item(s) you're sending back to us.
    • Securely package the item(s) with the original internal packing materials.
    • Affix the shipping label on the package (cover up any old labels or UPC codes) and drop it off at your nearest UPS location. Click here to find a UPS drop-off location convenient for you.
Option 2: Return an item using your own shipping method.

If you do not wish to use the return-shipping label we provide, you can also send the item back to us using any other trackable method, at your expense. If you choose this option, see above for our return address. Please note we do not accept C.O.D. deliveries or hand-delivered returns and we are not responsible for items lost in the mail.

  • Step 1: Prepare the return package
    • Enclose the return slip(s) in the return package with the item(s) you're sending back to us.
    • Securely package the item(s) with the original internal packing materials.
    • Affix the shipping label of your choice on the package (cover up any old labels or UPC codes) and ship.

RETURN INSTRUCTIONS - INTERNATIONAL ORDERS

If you choose to return an item (s), please send the item(s) back with your preferred traceable shipping method. We will provide you with a refund of the original price paid in the same currency and using the same exchange rate as your original order less the costs of return including shipping, taxes and duties. Please allow up to 25 business days for the credit to post to your account.

EXCHANGE INSTRUCTIONS

If you wish to make an exchange, please contact Customer Services at help@lipsticklondon.com. One of our Customer Care agents will help you place a replacement order that will ship for free. Please note you will be charged for the replacement merchandise and you will be refunded for your returned merchandise once received and processed by us. Unfortunately, we are unable to waive return shipping fees.

GIFT RETURNS

Refunds for any item you receive as a gift will be credited back to the purchaser’s original form of payment.

RETURNS WITHOUT A PACKING SLIP

If you wish to return your online purchase but have lost your original packing slip, simply e-mail Customer Services at help@lipsticklondon.com and we will provide you the required information to perform a return by mail.

If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please contact a Customer Care agent Customer Services at help@lipsticklondon.com.